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Terms & Conditions

Telport Services LLP. (hereafter referred to as RemoteHands, Us, We or Our) provides this site and related services subject to your compliance with the terms and conditions set below. Please read the following information carefully. By using this site, you agree to these Terms of Use.
In no event shall Telport Services LLP. be liable for any damages, including, without limitation, direct or indirect, special, incidental, or consequential damages, losses or expenses arising in connection with our site or use thereof, or inability to use by any party, or in connection with any failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus, line or system failure regardless of Telport Services LLP. and/or its representatives being advised of the possibility of such damages, losses or expenses.
Although Telport Services LLP. attempts to ensure the integrity and accuracy of the site and its content, we can make no guarantees. It is possible that the site could include inaccuracies or errors, and that unauthorised additions, deletions and alterations could be made to the site by third parties. In the event that an inaccuracy arises, please inform Telport Services LLP. in order that it can be corrected.
Links to other Internet resources from this are used at your risk. The content, opinions expressed, and other links provided by these resources are not the responsibility of Telport Services LLP. and therefore we cannot be held responsible.

TERMS OF SERVICE:

By purchasing the support plans you are indicating your agreement to be bound by the following Terms of Service:

Availability of Services:

  • RemoteHands online and email support services and online or onsite technical support services and products are available only to one (1) user (each, a "Member") for one (1) or more computer systems subject to the Member contacting Telport Services LLP.
  • Support plans are a collection of one (1) or more support sessions which is a term used by Telport Services LLP. to identify the time provided for all email support services and online or onsite technical support services. Each session is a period of time which consists of up to fifteen (15) minutes.
  • RemoteHands services can only be provided to Members who have available support sessions on the account. All additional sessions required to complete any support service must be purchased on the Member's account prior to completion.

    • Supported Technology:
    The Support plans include online support services and email or onsite technical support services for all Microsoft,Apple,Android,Unix,BSD platforms, devices, operating systems, applications. As new computer technology becomes generally available, RemoteHands will use its best efforts to support such technology also.

    Our Responsibilities:
    RemoteHands will use its best efforts to resolve Members' computer technical problems. RemoteHands will attempt to resolve such technical problems in a professional, reasonable and timely manner, taking into consideration the circumstances and nature of the technical problems. Live and online or onsite response times may be delayed due to research and inquiries, as may be necessary. RemoteHands live or online or onsite technical support does not assure that every request for technical support will be resolved to Member's satisfaction, and RemoteHands responses constitute only technical advice or suggestions. Technical problems that may arise may be a result of software or hardware errors or problems that may not be correctable or may be too difficult to resolve online. RemoteHands has limited proprietary information from vendors, manufacturers, and developers, and may not have the ability to obtain any proprietary information necessary to resolve Member's technical problem.

    Member's Responsibilities:
    Member is responsible for providing RemoteHands with complete information concerning each Computer System. Prior to seeking technical support, Member is solely responsible for adequate protection and backup of Member's data, software and/or hardware. Member shall not provide Member's password to any third person or permit its use by any third person. Member understands and acknowledges that neither RemoteHands nor any of its third-party product or service providers shall be responsible for any lost data, re-run time, inaccurate output, or work delays resulting from any technical support services, other services, or products provided by RemoteHands.

    Repair Services and Parts Replacement:
    Repair Services and Parts Replacement can be provided where necessary. All costs are the responsibility of the Member and appropriate parts and services are supplied with a warranty of 30 days after the effective date of purchase or work carried out.

    Third-Party Link and Content Disclaimer:
    Links contained in the RemoteHands website may cause a user to leave the RemoteHands website. Such linked websites are not under the control of RemoteHands and RemoteHands is not responsible for the contents of any linked website or any link contained in a linked website, or any changes or updates to such websites. RemoteHands provides these links from the RemoteHands website only as a convenience, and the inclusion of any link does not imply any endorsement by RemoteHands of the website or any of its contents. All users use materials and information in third-party websites at their own risk.

    RemoteHands Privacy Policy; Third-Party Privacy Practices:
    All use of the support plans and the RemoteHands website is subject to RemoteHands Privacy Policy. Although RemoteHands promotes responsible privacy policies, RemoteHands cannot control or be responsible for the privacy practices of third-party websites or service providers to which the RemoteHands website contains links, or for the privacy practices of providers of software or other repair services or products that are available from the RemoteHands website.

    Renewal and Cancellation:
    Each RemoteHands support plan allows sessions to remain active on the Member's account for a period of 12 months from purchase and will need to be renewed when all sessions have been used on the Member's account. Member's can purchase support plans via RemoteHands website. Refunds will not be given for cancelled support plans.

    NO WARRANTIES:
    REMOTEHANDS SUPPORT PLANS, THE REMOTEHANDS WEBSITE (INCLUDING ALL INFORMATION AND PRODUCTS THAT ARE REFERENCED OR LINKED TO IN THE ONLINE PC Support WEBSITE), AND ALL OTHER INFORMATION, DOCUMENTS, PRODUCTS, SOFTWARE, DOWNLOADS, REPAIR SERVICES, ADVICE, AND INFORMATION PROVIDED BY REMOTEHANDS AND ANY OF ITS THIRD-PARTY PRODUCT OR SERVICE PROVIDERS ARE PROVIDED "AS IS" AND WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTIBILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. REMOTEHANDS ASSUMES NO RESPONSIBILITY FOR ANY ERRORS, OMISSIONS OR OTHER INADEQUACIES IN THE MEMBERSHIP SERVICES, THE REMOTEHANDS WEBSITE (INCLUDING ALL INFORMATION AND PRODUCTS THAT ARE REFENCED OR LINKED TO IN THE REMOTEHANDS WEBSITE), OR ANY OTHER INFORMATION, DOCUMENTS, PRODUCTS, SOFTWARE, DOWNLOADS, REPAIR SERVICES, ADVICE, AND INFORMATION PROVIDED BY REMOTEHANDS OR ANY OF ITS THIRD-PARTY PRODUCT OR SERVICE PROVIDERS.

    LIMITATION OF LIABILITY:
    IN NO EVENT SHALL REMOTEHANDS BE LIABLE TO ANY PERSON FOR ANY SPECIAL, GENERAL, INCIDENTAL, INDIRECT, CONSEQUENTIAL, OR PUNITIVE DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM NEGLIGENT OR CRIMINAL ACTS OF THIRD PARTIES, LOSS OF USE, LOSS OF DATA, LOST PROFITS, OR COMPUTER HARDWARE DAMAGE, IN CONNECTION WITH ANY OF THE MEMBERSHIP SERVICES, THE REMOTEHANDS WEBSITE (INCLUDING ALL INFORMATION, SERVICES, AND PRODUCTS THAT ARE REFERENCED OR LINKED TO IN THE ASK DR. TECH WEBSITE), OR ANY OTHER INFORMATION, DOCUMENTS, PRODUCTS, SOFTWARE, DOWNLOADS, REPAIR SERVICES, ADVICE, AND INFORMATION PROVIDED BY REMOTEHANDS OR ANY OF ITS THIRD-PARTY PRODUCT OR SERVICE PROVIDERS, WHETHER SUCH PERSON IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

    Force Majeure:
    In the event RemoteHands delivery of the support plan is delayed, prevented, or otherwise made impracticable by reason of any acts of God, fires, floods, earthquakes, or other natural catastrophes; national emergencies, strikes, lockouts or other labour difficulties; computer "hacking" attack or computer virus; any law, order, regulation or other action of any governing authority; or any other cause beyond RemoteHands reasonable control, then RemoteHands shall be excused from such delivery to the extent that it is delayed or prevented by such cause.

    Modifications to Terms of Service:
    RemoteHands reserves the right to amend the Terms of Service that govern use of the support plans and the RemoteHands website at any time by (a) posting a revised version of the Terms of Service on the RemoteHands website, or by (b) sending information regarding any amendment to the Terms of Service to the email address member provides to RemoteHands. Member is responsible for regularly reviewing the RemoteHands website to be notified of any amendments to the Terms of Service.

    General:
    In addition to the Terms of Service, Member agrees to be bound by the Privacy Policy and all other legal notices contained on the RemoteHands website, which collectively constitute the entire agreement between member and RemoteHands. RemoteHands and/or third party providers may make improvements and/or changes in the products, services, programs, business or customer policies and prices described in their websites at any time without notice. English law will govern any action related to the Terms of Service, without regard to conflict of law principles. The Terms of Service shall be construed as if it was executed and performed in England. Any cause of action by a Member or other viewer of this website must be commenced within one (1) year after the cause of action arose or it shall be forever waived and barred. If any provision of the Terms of Service be held invalid or unenforceable, that portion shall be enforced to the maximum extent possible, and all other provisions contained in the Terms of Service shall remain in full force and effect. RemtoeHands failure to enforce any provision of the Terms of Service shall not be deemed a waiver of such provision nor of the right to enforce such provision. The RemoteHands website is available internationally and may contain references to RemoteHands products, services, and programs that are not available in a viewer's country. These references do not imply that RemoteHands intends to make such products, services, or programs available in such country.